Frequently Asked Questions

[toggle title=”What is 3D Printing?”] 3D printing is a form of additive manufacturing technology where a three-dimensional object is created by laying down successive layers of material.

A 3D printer produces a solid object, rather than printing onto a 2D sheet like a conventional printer. Our 3D printers extrudes plastic filament by melting it similar to a hot glue gun. The extrusion print head works in the x and y-axis while the print bed on the Z axis lowers to allow the next layer to be printed on top.[/toggle] [toggle title=”What is an UP 3D printer?”]

An UP 3D printer is a desktop factory. Both the UP Plus and UP Mini 3D printers use Fused filament fabrication (FFF) to create 3D models from a 3D CAD file (STL). [/toggle] [toggle title=”How hard is it to set up?”] It’s very simple and comes with a step by step manual. Loading the software, plugging in a USB cable, and importing an STL file are explained in the manual. When you first use the machine, you need to manually calibrate the height of the table and once it is done, the settings are stored in the machine so it doesn’t have to be done again.[/toggle] [toggle title=”What kind of plastic filament is used?”] ABS plastic filament is used on our 3D printers.[/toggle] [toggle title=”Do I require a special location to install the 3D printer?”] The printer is small and light enough to be setup on a desk and operates via USB to a PC. The PC can be disconnected once printing has started.[/toggle] [toggle title=”How hot does the 3D printer get?”] The extruder nozzle (printhead) heats to 260 degrees Celsius. The platform is heated as well, but not as hot (~100 degrees Celsius on the UP Plus and ~50 degrees Celsius on the UP Mini), to aid in depositing and removing the base layers.[/toggle] [toggle title=”How fast is it?”] That depends, of course, on size. The choice of resolution, support material, and raft influence speed greatly.[/toggle] [toggle title=”What resolution does it print to?”] The UP Plus can print at 0.15mm and the UP Mini 0.2mm.[/toggle] [toggle title=”Is post processing required on the printed parts?”] In most situations you just peel away the support structures from the model. ABS parts can be sanded, milled, drilled, tapped and painted.[/toggle] [toggle title=”What is the warranty and how to I register my 3D Printer”] The printer warranty is 12 months from either manufacture date or 12 months
from you receiving your printer. You must register your 3D printer within 7 days
of receiving it, in order for the warranty period to start from registration
date. [/toggle] [toggle title=”What is the cost of  3D printing?”] The reel that comes with your 3D printer contains 700g of filament. The amount you print per kg varies with the amount of raft and support material required, but it averages out to $.06-$.10 per cubic centimeter. The easiest way to calculate the cost of the material what will be used for your model is to use the print preview option under the 3D Print menu. This application will calculate the total weight of material used, including the raft and any support material.

Cost to Print = Weight of Model X (Cost of Spool/Full Spool Weight)

Check out our online store to see up to the minute pricing on our range of ABS filaments[/toggle] [toggle title=”What are the automatic support structures?”] While the printer is laying the model down onto the heated platform, the printer, using the same extrusion head lays down low-density support structures. If you imagine printing a standing up letter “T”, it would require supports to be layered all the way up to the top, so the 3D printer has a base to print the crossbar.[/toggle] [toggle title=”Does it come with supplies?”]

Yes.  It comes with a starter spool, 700g of filament.[/toggle] [toggle title=”Do I need 3D software?”] It comes with a 3D software package that will lay out the model in the printing area, scale it, or duplicate it. The model needs to be designed and/or modified in a CAD program like SolidWorks, AutoCad, SketchUp Pro or even TinkerCad and then imported to our software as an “STL” file. It is basically a visual print driver.[/toggle] [toggle title=”Do you have to calculate the support material in your model?”] No. The 3D software lets you select the angle to which you would like to have support material, and it automatically places the material for any angle that exceeds it. There is a simple visual tool in the driver (it shows a bowl with varying sloped sides) to help you set it. You can also set whether or not to have the model print with or without a base.[/toggle] [toggle title=”Is the support material easily removed?”] Yes, the support material is the same plastic as the model. The support material is attached to the model  so that it easily tears away.[/toggle] [toggle title=”If I don’t know how to design, can I get files to print?”] Yes, there is a large community of designers sharing thousands of STL files online.[/toggle] [toggle title=”What colors of filament are available for printing?”] We have a range of colours, why not check out our online store.[/toggle] [toggle title=”Can I use anyone’s filament?”] Our filaments have been tested and confirmed to work flawlessly with our 3D Printers. Although other filaments may be used it is not recommended as some filaments work poorly or can cause damage to the extruder head and machine.[/toggle] [toggle title=”Can I print in multiple colors?”] To have more than one color in a single object, you must change out the filament during the printing process. This can easily be done by pausing the print in the software, and then using the utility to back out the existing filament and initiate the extrusion of the new filament.[/toggle] [toggle title=”What is your minimum hardware requirement to run the Software?”] Almost any modern computer (bought in the last 3 years) should be able to run the visual print driver.[/toggle] [toggle title=”Is the software compatible with x operating system?”] The visual print driver is compatible with Windows (XP, Vista, 7, 8,10 32/64bit) and Mac OSX [/toggle] [toggle title=”How much does it cost?”] You can find up to the minute pricing on our online store.[/toggle]